OnFabric Privacy Policy

At OnFabric, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, create an account, place an order, contact us, or engage with our brand online.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

“We”, “us”, “our” and “OnFabric” refer to OnFabric, an online fashion retailer based in South Africa.

2. Personal Information We Collect

We may collect the following information from you:

• Full name and surname
• Email address
• Mobile number
• Billing and delivery address
• Order and purchase history
• Payment-related information
• Website usage information
• Communication preferences
• Any information you voluntarily provide when contacting us

We do not store your full card payment details. Payments are processed securely by third-party payment providers.

3. How We Collect Your Information

We collect personal information when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Complete forms on our website
• Engage with our website, emails, ads or social media pages

4. Why We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery or returns
• Communicate order updates
• Respond to queries and support requests
• Process refunds or exchanges
• Improve our website and customer experience
• Send marketing communication, where you have consented
• Detect fraud, abuse or unauthorised activity
• Comply with legal and regulatory obligations

5. POPIA Compliance

We process personal information in line with the Protection of Personal Information Act, 2013.

This means we aim to ensure that your personal information is:

• Collected for a clear and lawful purpose
• Relevant and not excessive
• Used only for the purpose for which it was collected
• Stored securely
• Kept only for as long as reasonably necessary
• Protected against loss, misuse, unauthorised access or disclosure

6. Sharing Your Information

We may share your personal information with trusted service providers where necessary to operate our business, including:

• Courier and delivery partners
• Payment processors
• Website hosting and technology providers
• Email and marketing platforms
• Customer support providers
• Legal, accounting or compliance advisers

These providers may only use your information for the purpose of providing services to OnFabric.

We do not sell your personal information.

7. Marketing Communication

We will only send you marketing communication where you have opted in or where permitted by law.

You may unsubscribe from marketing emails or messages at any time by using the unsubscribe link or contacting us directly.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, analyse performance, personalise your experience and support marketing activity.

You may disable cookies in your browser settings, but some website features may not function properly.

9. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information from loss, unauthorised access, misuse, alteration or disclosure.

However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, where legally permitted
• Object to certain processing activities
• Withdraw consent for marketing
• Lodge a complaint with the Information Regulator of South Africa

11. Retention of Personal Information

We keep your personal information only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting, tax, fraud prevention and customer service requirements.

12. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of third-party sites.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website and will apply from the date of publication.

14. Contact Us

For privacy-related questions or requests, please contact us:

Email: shop@onfabric.store
Business Name: OnFabric
Location: Johannesburg, South Africa